1 company stated we would need to rent a contractor for the wooden repairs. The other said they would substitute the wooden if it was wanted but he seemed to be extra inclined to not exchange what we thought was actually broken wooden. Springs was more than prepared to do no matter was wanted to replace the wood as appropriate. They did warn us in advance that when they began eradicating some items the damage under might be worse and cost extra to resolve.I had an appointment for Emanuel to return to our house to provide us a quote for a paint job - half-hour earlier than the appointment, his receptionist referred to as to let me know he wanted to cancel appointments for the day. No huge deal - possibly he was sick, had a sick kid, needed to run an errand for an elderly father or mother - stuff comes up.