Our family trip to Thessaloniki almost didn’t happen due to a sudden change in our work schedule. We reached out to the Aegean Airlines Moscow Office in a panic, and the way they handled our case was truly outstanding. The staff calmly explained our options and helped us reschedule our flights without hefty penalties. They secured a new itinerary that still worked well with our family needs, including child meals and preferred seating. We were amazed at their professionalism and empathy. It was comforting to deal with real people who genuinely wanted to help. They even followed up via email to confirm our new details and ensure everything was in order. The Moscow office turned a stressful situation into a manageable one, allowing our family to enjoy a beautiful vacation. Their flexibility and support were invaluable.