Try rebooting the linked device or your Amazon Prime account first if it's not working and you're frequently looking for answers to the question, "Why Is My Amazon Prime Not Working?" Make sure you are using the most recent version of the Amazon Prime application if it doesn't function. If not, you should check and adjust it appropriately. In the address bar, type chrome://settings/help to see if there are any updates available for the Chrome browser. For additional information, click this link.